Policy Documents

Waiheke United AFC (WUAFC) Email Policy

It is timely to remind everyone that email is an important tool for us to assist with club administration. It is for this purpose alone that we capture and store club member's email address. These email addresses must be considered private and are not under any circumstance to be used for any purpose other than football related matters. They must remain confidential to the club and to those people granted access to them on behalf of the club. If you are in any doubt about the appropriateness of sending an email using any aspect of the club website or contact information, then it needs to be agreed to by the respective club chairperson. Note that inappropriate use of club email facilities may result in your access being terminated. Click here to view our privacy policy and here to see our website terms and conditions

Player Refund Policy

Players cancelling their registrations before 31st March will receive a full refund less an administration fee of $50.00.Players cancelling after 31st March will not receive any refund of fees.

Complaints Procedure

The following procedure shall be followed regarding complaints concerning players, coaches, managers, parents, spectators, committee members, or any official acting for WUAFC. It specifically does not apply to complaints about conduct of opposing teams, referees or game results. (Such complaints are covered by a FAM’s procedure and should be addressed to the WUAFC team coach in the first instance).

1.    Complaints shall be lodged in the first instance with the Junior or Senior head coach, any committee member or any coach. 

2.    Complaints shall be in writing and shall state:    
(a)  The name of the complainant. (The complainant may request their identity remain confidential, but maintaining confidentiality is at the sole discretion of the Complaints Committee, and normally would only be respected in exceptional circumstances)   
(b)    The nature of the complaint;    
(c)    The person or persons involved (the respondent)    
(d)    The date and location of the incident;     
(e)    Any other information the complainant considers relevant

3.    Complaints shall be forwarded as soon as possible to the Club Captain or Club Secretary, who shall record receipt of the complaint and refer the complaint to the Complaints Committee (a sub-committee of the Junior Committee)

4.    The Complaints Committee shall:    
(a)  Consider the complaint at the next scheduled Junior Committee meeting, or sooner if the complaint is considered to be sufficiently serious.    
(b)    Consider the complaint and decide whether it should progress according to procedure detailed below or recommend to the Junior Committee that the complaint not proceed.     
(c)    Provide a copy of the complaint to the respondent who is the subject of the complaint.     
(d)    Offer the complainant and the respondent an opportunity to meet with the subcommittee to:        
(i)    Put their views as to what occurred;    
(ii)    Explain any actions that they took at the time of the incident;        
(iii)    Make any other comments they consider relevant.         
(iv)    Make suggestions as to what, if any, action they think would be appropriate as a consequence of the incident.

5.    When meeting the Complaints Committee, the complainant and the respondent may each be accompanied by one friend or adviser who may speak on behalf of the complainant or respondent.

6.    If the complainant and the respondent both agree, the Complaints Committee may meet simultaneously with the complainant and the respondent.

7.    The Complaints Committee shall endeavor to promote a resolution of the complaint that is acceptable to the complainant and the respondent and which is fair and appropriate, bearing in mind the committee’s primary responsibility is to maintain and uphold the mana of the club as a whole

8.    The Complaints Committee shall report its findings and any resolution of the complaint to the Junior Committee. 

9.    The Junior Committee shall take such actions as it considers appropriate and shall advise the complainant and the respondent of its decision in writing. The decision of the committee is final.

10.    All correspondence and documents relating to the complaint shall be retained on file by the committee secretary and shall be available to the committee only.


​​​​​​​Waiheke United AFC Privacy Policy 2018

Your privacy is important to us and we want to be sure that you understand the terms and conditions relating to the way in which we collect information and the use of that information. This Privacy Policy tells you what information we collect, what we do with it and your rights to view, correct or change it. 

The references to “WUAFC”, "we", "us" and "our" are references to Waiheke United Association Football Club and authorised agents. 

“MyCOMET is the online member portal utilised to register and access the payment gateway. SSL protocol (2048-bit) is used to encrypt all data transferred over the network.

The payment gateway operated by Paymark for transactions incurred via MyCOMET. Paymark will collect information about you (including information about transactions processed by you) from time to time through Paymark. Any such information collected shall be treated in accordance with the Paymark Privacy Policy and as set out in the Payment Card Industry Data Security Standard (PCI DSS). Evidence of PCI DSS compliance is available from Paymark on request.”

This privacy policy ("Policy") governs data collection and usage for all Internet users visiting the waihekeunited.org.nz website ("Website", “site”), and for all customers who use any goods, products or services that we provide ("Services"). Your use of our Websites and/or Services shows your unconditional consent to our collection, use and disclosure of personal information in the manner set out below. 

What information do we collect?

As part of our operations we may gather certain types of information about the users of our website:

  • Personally Identifiable Information- This is provided by you when you register for services that we may offer. Examples of these services could include email newsletters or competitions. Providing this information will always be optional for you. However, some services may not be available to you if you chose not to provide it.
  • Aggregated Data- This information is generated by our systems as they track traffic through our website. This information does not identify you personally and is not linked to the personally identifiable information that you may have provided. 

Your use of the website involves the collection by us of personal information about you, such as your email address, name, home or work address or telephone number. We may also collect demographic information, such as your age, gender, preferences, and interests. 

This information is used by us for the operation of the Services, to maintain quality of the Services, to provide general statistics regarding use of the Services and to assist us to deliver customised content and advertising to our customers. 

You may decide not to provide information to us. However, if you do not provide it, we may not be able to provide some of our Services to you. 

What do we do with this information?

We will not share the information that we collect with any third parties apart from in the following circumstances:

  • The aggregated data (NOT your personally identifiable information) may be shared with third parties such as advertisers or business partners. 
  • We may disclose information about you or your use of the website and/or Services without your prior permission if we have a good faith belief that such action is necessary to: Conform to legal requirements (including, but not limited to, requirements in accordance with any applicable law, regulation or government request) or comply with legal process, or to help maintain the law 
  • Protect our rights or property or those of our related companies
  • Enforce our Customer Terms or Service Terms
  • Act to protect the interests of our, or our related companies, customers or others. 

If we have asked your prior permission (which we would usually do at the time of collection), we may share the information with specified third parties. We do not sell, rent or lease our visitor or customer information to third parties. 

What Else We Do with the Personally Identifiable Information

We have collected this information in order to provide the best possible service to you while you are visiting our sites. To this end we may use the information that you provide for the following purposes: 

  • To verify your identity if you need help with a forgotten password or you are having login problems with one of our site services.
  • To process any transactions that you might make on our site.
  • To help provide any other services that you have requested.
  • To offer the most relevant information suitable to your and your interests. 
  • For any marketing, promotional, publicity, direct marketing or market research that we might undertake.
  • For any other purposes for which you have given permission.

What about Cookies?

A cookie is a small file that resides on your computer and is recognised by our server when you visit our site. A cookie does not provide us with any personally identifiable information. It does provide details of your IP address, the computer platform that you use (eg Mac or Windows), the browser that you use (eg Microsoft Explorer or Netscape) and what domain you are accessing our site from. With this information we can do the following: 

  • Track traffic patterns to our site.
  • Ensure that the most relevant content is being shown. 
  • Allow you to enter certain site member services without having to log in each time you visit. 

If you would rather we did not use cookies with you, you can refuse them by turning them off in your browser and/or deleting them from your hard drive. You will still be able to visit our sites. 

What About Our Advertisers, Business Partners?

This Privacy Policy only relates to our sites. We encourage you to review the privacy statements of websites you choose to link to from our Website so that you can understand how those websites collect, use and share your information. You should be aware that we are not responsible for the privacy statements or other content on websites linked from our Website. 

Opting In and Opting Out

You will always have the option to opt in to certain services and to opt out of those services at any stage. This means you may change your mind at any stage about participating in any of our member services. 

Can We Change This Policy?

In order to reflect the fact that our business is growing constantly, we reserve the right to change this policy at any time. Any changes will take effect immediately once they are posted on our Website. It is your responsibility to check this Policy regularly for any modifications or updates. Your continued use of our Services after any changes have been posted on our Website indicates your acceptance of those changes. 

Your Right To Access Your Information

The Privacy Act of 1993 gives you the right to access and correct this information. To find out more about how to do this, please contact us in the following ways: 

Email us: support@waihekeunited.org.nz
Write to us: Waiheke United Association Football Club, PO BOX 44212, Point Chevalier, AUCKLAND 

More information: The Office of the Privacy Commissioner Click here ) provides further details of the New Zealand Privacy Act and how it protects personal information in New Zealand.